Fundamentals of Navigating Conflict

Conflict is an expected and unavoidable part of workplace teams. Armed with this knowledge we can approach conflict as something to navigate, not something that will ever be completely resolved.

In this course we define what conflict is and explore the Conflict Continuum of constructive and destructive conflict. We discuss different forces that are involved in issues, common causes of conflict, and a conflict resolution model. We identify triggers and look at how we personally react and respond to conflict. Finally we present some ideas on how to move from conflict to collaboration.